Terms and conditions

Version of 16 October 2026

1. Scope

These terms apply to all quotes, agreements and works of AKGROUP BV, Bavenhofstraat 9, 3012 Wilsele, Belgium, VAT BE 1007.473.177 (“AK Energy”). Deviations only apply if agreed in writing. The client’s own terms do not apply unless AK Energy accepts them in writing.

2. Quotes and prices

Quotes and cost estimates remain valid for 1 month from the date on the quote. Prices are in euro; for private clients including VAT, for businesses excluding VAT, unless stated otherwise. Additional work is only carried out with the client’s approval.

3. Payment

Before the works start, we invoice a 40% deposit of the total amount. The balance is invoiced at handover. Invoices are payable within 14 days of the invoice date, unless another term is stated on the invoice. Please report questions or objections about an invoice as soon as possible, preferably within 8 days, by email or registered letter.

4. Late payment

Businesses: in case of late payment, interest is due by law and without notice of default under the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, plus the fixed compensation of €40 and any reasonable recovery costs.

Private clients: in case of late payment, we first send a free reminder with a period of at least 14 days. Only after that may interest and damages be charged, within the limits of Book XIX of the Belgian Code of Economic Law.

In case of non-payment, AK Energy may suspend ongoing works after notifying the client in writing.

5. Execution

Execution periods are indicative unless explicitly agreed otherwise. The client ensures the site is accessible and that electricity and water are available. We are brand-independent: the client chooses the materials, AK Energy orders and installs them.

6. Right of withdrawal for private clients

If you, as a consumer, conclude an agreement at a distance or off our premises (for example at your home), you may withdraw from it within 14 days of conclusion without giving a reason. Notify us clearly by email at info@akgroup.be. If you expressly ask us to start the works within those 14 days, you pay for the part already carried out. The right of withdrawal ends once the service has been fully performed with your express consent, and does not apply to urgent repairs you requested yourself.

7. Cancellation

If the client cancels the agreement after signing the quote and outside the right of withdrawal, a fixed compensation of 20% of the total amount is due, without prejudice to the right to prove higher actual damage. If AK Energy terminates the agreement without valid reason, the client is entitled to the same compensation.

8. Handover, complaints and warranty

Visible defects must be reported in writing (email or registered letter) within 8 days of handover. Hidden defects must be reported as soon as possible after discovery. The manufacturer’s warranty applies to supplied equipment and materials. Consumers’ statutory rights, including the 2-year legal guarantee on supplied goods and liability for hidden defects, always remain fully applicable.

9. Retention of title

Supplied materials remain the property of AK Energy until paid in full, insofar as legally possible. The risk passes to the client upon delivery to the site.

10. Liability

AK Energy is liable for damage resulting from a fault in the execution of its works. Towards businesses, liability is limited to the invoice amount of the works concerned and indirect damage (such as loss of profit) is excluded, except in case of intent or gross negligence. Towards consumers, liability applies as provided by law.

11. Personal data

We process personal data as described in our privacy policy.

12. Disputes

These terms are governed by Belgian law. We always try to resolve any problem together first. For disputes with businesses, the courts of the judicial district of Leuven, or the justice of the peace of the place of our registered office, have jurisdiction. Consumers may also turn to the court competent by law and to the Belgian Consumer Mediation Service (consumentenombudsdienst.be).

13. Changes

The version of these terms in force on the date of the quote or order applies.